Trouble Shooting Guide

Before consulting service personnel, check the following chart for possible solutions.

Problem

Solution
No Power
  • Make sure the power cord is plugged in.
  • The power is off; press Power button to turn on the TV.
  • Try another outlet.
  • Unplug the unit for an hour, and then plug it back in.
Poor or No Sound
  • Press the VOL Up button on the remote control or the VOL+ button on the TV.
  • Press MUTE button on the remote control to ensure mute is not on.
  • The channel or cable TV broadcast is experiencing problems.  Tune to another channel.
  • Check the TV audio settings.
  • Check for possible sources of interference.
Poor or No Picture
  • The channel or cable TV is experiencing problems.  Tune to another channel.
  • Make sure that channels are set into memory.
  • Check the antenna or cable TV connections.
  • Check for possible sources of interference.
Poor Reception on Some Channels
  • The channel or cable TV broadcast is experiencing problems.  Tune to another channel.
  • Make sure that channels are set into memory
  • The network signal is weak.  Adjust the antenna to receive a better reception
  • Check for possible sources of interference.
The Remote Control does not work
  • Batteries may be weak, dead, or inserted incorrectly.
  • Point the remote control directly at the IR sensor on the TV with an angle of 35 degrees.
  • Remove any obstacles between the remote control and the TV.
  • Remote control is out of range.  Move closer to the TV.
TV Shuts Off
  • Sleep timer is set.
  • Power is interrupted.
No Cable/over-the-air TV Reception
  • Check all TV antenna connections.
  • Go to TV setup, do a channel scan.
Closed Caption is not activated
  • The channel/program is not a closed caption broadcast.  Try another channel.
  • Enable Closed Caption in the Menu.

The TFT LED panel uses a panel consisting of sub pixels which requires sophisticated technology to produce. However, there may be a small number of bright or dark pixels on the screen. These pixels will have no impact on the performance of the product.


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